Strategic Enterprise Client Director

In your role as Strategic Enterprise Client Director, you will help us achieve our goals and deliver success on behalf of our customers by:

• Contributing to the achievement of yearly revenue targets and overall growth plans for your assigned portfolio of accounts
• Ensuring that each account or product managed by you, meets the revenue expectations set annually
• Guaranteeing client satisfaction targets are met across all products &/or accounts under your management
• Assisting in the development of account strategy, planning, and management to align with the mutual business goals of the client and Featurespace
• Providing insights and top-level direction to clients as an expert in their business on the fraud/risk area
• Collaborating internally and externally to facilitate engagement between clients and Featurespace and building strong relationships with client C-Suite and senior management
• Assisting in ensuring timely renewal of client contracts within your account &/or portfolio of accounts

Our US-based team is distributed across the country, but for this role you will ideally be comfortable coming into the client’s office in Denver regularly.

• Contribute to the full commercial responsibility (P&L) for Professional Services to existing customers within your portfolio
• Understand customers’ business and overall strategy and providing strategic thinking and advisory support
• Support forecasting on Expansion/Professional Services opportunities pipeline, revenue forecast, and potential risks
• Engage and operate at the senior level within your assigned accounts
• Collaborate with internal teams to ensure customer needs are met and new opportunities are accurately scoped, resourced, delivered, and billed
• Coordinate client risk assessments and compliance reviews on assigned accounts.
• Contribute to the creation and execution of strategic account plans for assigned accounts

Must haves:

• Extensive demonstrable experience as an Account Manager / Customer Success Manager / Director in the Fraud and Risk Space
• Experience managing and negotiating with client stakeholders within complex, global, financial institutions accounts
• Domain expertise in fraud, financial crime, payment, and risk
• Experience in creating, selling, scoping, and overseeing the delivery of cross-sell, Professional Services, and Analytics packages
• Knowledge of Fraud, Payments, and Banking industries
• Bachelor’s degree (or equivalent) or significant relevant experience
• Exceptional relationship-building and negotiation skills
• Inspirational presentation and communication skills.
• Adaptability and ability to navigate complex projects
• Coachability and willingness to support others
• Competence in connecting Featurespace to customer requirements or extensive industry experience
• Flexibility to travel as required

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.

The salary range for this role is $150k – $200k depending on skills and experience.